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To help the player. Technical issues

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Tankers !

From pack to update the World of Tanks becomes more interesting and multifaceted. We wish you successful battles, and recall that arise with any game you have questions or problems you can contact User Support Center (LAC) whose employees work around the clock and are ready to provide expert assistance in any situation.

Below we describe the most frequently asked questions related to the release of the update, and possible solutions.

Performance. Fall FPS

To make the most of the available capacity of the computer and get a comfortable game performance, it is important to optimally configure the client. It is recommended to use the auto-sensing graphics settings. Open tab in the game client Menu & gt; Settings & gt; Graphics , press the Recommended , wait for the settings and click Apply . The system automatically will select the most appropriate for the graphic quality of the game, based on the settings of your computer.

In many cases, to solve problems with the graphics in the game can update your graphics driver. On the site you will find the PDC detailed instructions on how to do this for video Nvidia and Radeon .

Also recommend to watching fan videos on this subject:

Problems with launcher

Client World of Tanks updated via launcher. Sometimes when downloading or installing updates can cause problems. We will list the most common ones are:

  • “Fatal Error. Failed to install the update. Continued application impossible. Detailed information is available in the log file. “
  • Continuous spinning wheel for.
  • « An unhandled exception is occured. The application will be restarted ».
  • ” Could not display the webpage “.
  • Launcher starts and disappears.
  • button Play is grayed out .
  • The status bar displays “Updating the boot: Checking for updates”.
  • “Fatal Error: Failed to download updates via http. Continued application impossible. Detailed information is available in the log file. “

C solution of such problems can be found in This article Online LAC.

Problems associated with the use of modifications

played a lot World of Tanks using different versions of the client. We remind you that they are not created by Wargaming, and third-party developers and users. Therefore, when the output of the official update World of Tanks may not perform client game with modified files: drop fps, «hangs” and “crashes” of the client, the lack of texture in sniper mode, and a number of other problems.

In many cases, these problems can be solved by removing the modification of the game, sometimes it takes a whole reinstall the client. More questions relating to modifications, as well as ways to address the problems discussed here .

Wargaming Company is not responsible for the operation of the game client with the modified files. The exception is the official mod WG Stream. All users who use this mode, it is recommended to download and install the latest version by clicking at .


Hopefully in this article you will find answers to your questions. If the answer is not found and the problem is still relevant, submit a new application in the Customer Support Center. On how to do this, read the soi . At the request describe your problem in detail and list the actions that you have already done to address it. Before you create an application, make sure that the problem is reproduced on the game client without modification.

Notice in LAC

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